sow procurement coordinator lead

Job title: sow procurement coordinator lead

Company: Randstad

Job description: SOW Procurement Coordinator Leadpurpose of the jobRandstad Enterprise (RE) wishes to become the undisputed market leader in services procurement/SOW management. To support this ambition RE has invested in a Global Services Procurement Centre of Excellence (COE) and created a new and innovative SOW Management Solution called Services Procurement 360 (SP360).The purpose of the Services Procurement/Statement of Work (SOW) Procurement Coordinator Lead is to provide operational customer service to client stakeholders, suppliers, and internal team members within a client specific SP360 SOW management program. This is an important role as it directly impacts a client’s foundational perception of RE’s SOW capabilities.Your primary focus will be to administer individual SOW’s once they have been sourced and contracted. You will assist the client’s SOW business owners, procurement professionals and suppliers with SOW record creation, personnel tracking, progress oversight, rate card compliance and invoice processing within the program Vendor Management System (VMS). You will be responsible for communicating client policies, monitoring VMS record status’, forwarding issues, and providing timely updates via the appropriate escalation process.If and as required within the program, your secondary focus will be to assist RE’s procurement specialists with the workflow activities associated with sourcing and contracting SOW requirements on behalf of the client.As the Services Procurement (SOW Management) SOW Co-ordinator you will:

• Assist with SOW VMS record creation and data maintenance on various client user’s (as program applicable) or as instructed by RE program management.
• Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.
• Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities.
• Contact various internal and external department staff regarding inquiries on the following items: SOWs, purchase orders, cost centers, personnel badging systems, client credits, adherence to rate cards, billing and/or payment issues.
• Assist with system record and policy compliance audits; escalate in written and verbal form to managers and client stakeholders.
• Maintain and continuously increase knowledge of supported software solutions (internal and external)
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses.
• Recognize and gather relevant information on customer issues / scenarios requiring corrective action and escalate such issues according to standard escalation process.
• Use standardized situational responses and processes to resolve customer issues.
• Maintain thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Work to meet all program related SLA’s and team targets (internal standards and contractual) and suggest improvement ideas to program leadership and the Global Services Procurement Practice.
• Assist with peer training in the standards and practices of the assigned client program.
• Provide standard program and adhoc reporting requests, if and as needed.
• Participate in special projects and perform other duties as assigned.

Job requirementsEducation

• High school/college diploma or equivalent.

Experience

• Prior work experience in a service level industry and/or a customer service environment.
• SOW experience
• VMS system experience (Beeline or IQN)
• Skilled in communicating effectively in writing and verbally, both in one-on-one and in group settings, with both internal and external audiences.
• Ability to establish and maintain effective working relationships.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Possess data entry, analytical, and organizational skills with attention to detail.
• Proficient with Google Suite and Microsoft Office products.

The base salary range for this position is $72,000 -$85,000At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.Applications Accepted on Ongoing Basis Until Filled

Expected salary: $72000 – 85000 per year

Location: Portland, OR

Job date: Fri, 22 Nov 2024 08:09:09 GMT

Apply for the job now!