Job title: Service Availability Reps Unilingual
Company: Robertson & Company
Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Service Availability Reps Unilingual to join our client.Contract Dates: 24 months with potential to convert
Pay Rate: $21.50 per hour
Business Hours: Monday to Friday (Onsite)Job Responsibilities:
- Respond to a variety of inbound colleague calls/emails
- Ensure accurate and detailed problem documentation/ticketing
- Provide timely escalation and follow-up with support groups and colleagues
- Identify and escalate wide-impact or potential wide-impacting outages
- Identify trends and opportunities for improvement as well as provide ongoing feedback
- Build ongoing support proficiency for other skills and applications
Experience & Qualification Requirements:
- Above average computing and navigational skills
- Exceptional customer service skills
- A team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education – troubleshooting exp
- Ability to type at least 30 words per minute
- General knowledge and understanding of PC hardware and components
Personal Attributes:
- Excellent written and verbal communication skills
- Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment
- Strong analytical and problem-solving skills, and a demonstrated ability to manage change
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
Expected salary: $21.5 per hour
Location: London, ON
Job date: Sun, 17 Nov 2024 02:40:54 GMT
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