Job title: Order Desk Associate
Company: Robert Half
Job description: Job Description:We are offering a contract employment opportunity for an Order Desk Associate in Etobicoke, Ontario. This role is integral to our operations, where you will be required to manage data entry tasks, handle internal and external communication effectively, and utilize your knowledge of Electronic Data Interchange (EDI) and Enterprise Resource Planning (ERP) systems.Responsibilities:
- Manage and coordinate with various departments to enhance the order fulfillment process.
- Handle data entry tasks, inputting orders, and other relevant information into our systems.
- Use ERP software to keep track of orders, inventory, and pertinent data, ensuring you are always informed about the status of all orders.
- Communicate effectively with both internal and external stakeholders to provide exceptional customer service.
- Operate electronic data interchange (EDI) systems and processes efficiently.
- Respond promptly to customer inquiries and complaints, providing solutions and involving other team members when necessary.
- Regularly liaise with our warehouse teams to ensure order accuracy and timely delivery.
- Maintain up-to-date and easily accessible records, ensuring all data is accurate.
Requirements:
- Minimum 1+ years of experience in an Order Desk Associate role or similar
- Proficiency in responding to inbound calls promptly and with a detail-oriented approach
- Ability to provide outstanding customer service in a call center environment
- Skilled in data entry with high accuracy and attention to detail
- Experience in email correspondence for customer queries and communication
- Competency in managing both inbound and outbound calls
- Proficiency in Microsoft Excel for data management and analysis
- Familiarity with Microsoft Word for document creation and editing
- Ability to perform order entry tasks efficiently and promptly
- Capability to schedule appointments according to established procedures
- Knowledge of ERP (Enterprise Resource Planning) for business process management
- Familiarity with EDI (Electronic Data Interchange) for electronic communication
Expected salary: $23.75 – 27.5 per hour
Location: Etobicoke, ON
Job date: Fri, 22 Nov 2024 05:42:31 GMT
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