Job title: IT Technican
Company: Vaco
Job description: .Title: IT Technician X2
Duration : 6 months, possible for extension
Start Date: Nov 18, 2024
Work Environment: 5 days a week onsite in Cornwall Ontario
Hours: 37.5 Hours per weekJob Purpose:
- The Jr. Technical support role is required for day-to-day support of equipment in the logistics environment.
- This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically.
- This role assists with the installation of new systems and services as required
- Monitor Data centre alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.
Responsibilities:
1. Serves as first point of contact for DC/FC users seeking IT support
2. Aims to resolve a significant portion of incidents and fulfill routine service requests directly
3. Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution
4. Manage release of planned outages and upgrades to ensure successful implementation
5. Assist with supporting Microsoft Windows and its office products
6. First level support of all office printers in preventive and remedial capacity.
7. When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams
8. All other duties as assigned.Minimum Qualifications:
– Technical/Business School, technical certification accepted.
– 1-2 years of experience in a similar role.
– Working knowledge of networking (wifi), VDI, Windows 10/11 OS, O365, ServiceNow.Requirement to work 5 days a week onsite at the Distribution Center is required. Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift light material or equipment.
Expected salary: $35 – 38 per hour
Location: Mississauga, ON
Job date: Thu, 07 Nov 2024 05:05:12 GMT
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