Job title: IT Support Technician
Company: Touro University
Job description: Overview:IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities:
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides Level 1 instructors with use of hardware, software
- Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Assists Level 2 support technicians in providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Qualifications:Education/ Experience
- Bachelor’s degree or making progress in bachelor’s degree program
Knowledge/ Skills/ Abilities
- Strong customer service, communication and organizational skills.
- Must be able to multi-task and prioritize work.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Physical Demands
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary: USD $20,800.00/Yr. Minimum Salary: USD $16,640.00/Yr.
Expected salary: $20800 per year
Location: Brooklyn, NY
Job date: Sat, 24 Aug 2024 22:31:12 GMT
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