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IT Support Assistant

Job title: IT Support Assistant

Company: CJR

Job description: IT Support Assistant (Entry Level)
Litchfield, Connecticut 06759
Full-Time, On Site (Not Remote)*Please be aware that you will be working on-site in our Litchfield, CT campus. This is not a remote position*Position Overview:
CJR is looking to add a skilled and customer-oriented IT Support Assistant to join our IT team. The successful candidate will provide first level technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of IT- related problems.Duties & Responsibilities:
The IT Support Assistant is responsible for supporting IT Department staff with routine Departmental operations and problem resolution of computing and/or communications functions throughout CJR, including general technical support, help desk, user support, equipment setup, and satellite office support. The position is on-site at CJR’s Litchfield Campus and requires the ability to travel to satellite offices as needed.

  • Operating, transporting, adjusting, and installing/configuring computing and related equipment
  • Communicating with technology users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment.
  • Serve as the first point of contact for all IT-related inquiries and issues, respond to and resolve user requests
  • Troubleshoot hardware, software, and network issues
  • Perform basic diagnostic tests and implement solutions
  • Escalate complex issues to higher-level support teams when necessary
  • Maintain accurate documentation of all support activities, including use of ticketing system
  • Provide basic training and guidance to end users on IT systems and applications

Work Schedule & Rate of Pay:

  • Monday-Friday flexible hours between 8:30am-4:30pm
  • May require occasional evening hours or weekend for special projects
  • $22.00 – $24.00 per hour

Qualifications & Requirements:

  • High School Diploma, G.E.D., or equivalent – Required
  • Basic understanding of network technologies and protocols – Required
  • Demonstrated English Language proficiency – Required
  • A Valid Motor Vehicle Driver’s license – Required
  • Ability to lift 25 pounds – Required
  • Customer service skills
  • Documentation/communication skills
  • Collaboration Skills

Preferred Skills & Experience:

  • Basic understanding of network technologies and protocols
  • Excellent communication and customer service skills
  • Knowledge of IT security and networking fundamentals
  • A+, Security+, Network+, Microsoft certification
  • Outstanding customer service skills
  • Ability to explain technical concepts to non-technical users
  • Work to a high standard on assignments with minimum supervision
  • Self-motivated with a desire to consistently deliver high-quality service
  • Willingness to constantly improve customer service and technical skills

Full-Time Benefits:
At CJR, we pride ourselves on creating a compassionate, culturally responsive work environment and offering a comprehensive benefits package that encourages and supports a healthy work/life balance. Joining our team, full-time employees will enjoy the following benefits:

  • Free daily nutritious meals
  • Low-cost Medical Insurance Plan option
  • Medical, Dental and Vision Insurance offered after 30 days of employment
  • Company Paid Life and Long-Term Disability Insurance
  • Generous Paid Vacation Package (unused time eligible for carry over)
  • Generous Paid Sick Time (unused time eligible for carry over)
  • Paid Holiday Time (separate from vacation time)
  • Floating Holidays (separate from paid vacation time and paid holiday time)
  • Annual monetary incentives
  • Tuition Assistance
  • 401(k) Retirement Savings Plan with Company Match
  • Career Growth Opportunities
  • Company Celebrations & Employee Recognition Program
  • Employee discounts (cell phone, computer)
  • Employee Assistance Program (EAP)
  • Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid
  • 10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance

About CJR:
A career at CJR is focused on working to ensure that every young person has an opportunity to thrive! CJR reaches across the state of Connecticut to deliver a broad continuum of care through our residential, education, wellness, and community-based programs. At CJR, you will experience a fulfilling career with an employer that encourages advancement, respects diversity, and rewards excellence!CJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual identity, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry. We embrace the competitive advantage of diversity.Powered by JazzHR

Expected salary: $22 – 24 per hour

Location: Litchfield, CT

Job date: Mon, 28 Oct 2024 04:39:51 GMT

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