Benefits Case Manager

Job title: Benefits Case Manager

Company: Harris County

Job description: Position DescriptionDepartment History OverviewHarris County Resources for Children and Adults was founded in 1966 as The Harris County Child Welfare Board to provide support services for children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.Vision:To better the lives of children and adults in Harris County.Benefit Case Manager Overview:Under the supervision of the Guardianship Benefit Coordinator, this position serves as a Benefits Case Manager for the Guardianship Program. Responsible for the applications and recertification’s of public and private financial and medical benefits for the clients of the program. Coordinates with internal and external stakeholders to research, verify, establish, and maintain benefits for the program’s clients.Duties & Responsibilities:Recertifies all Medicaid, Medicare Savings Program, and Supplemental Nutrition Program benefits for the wards of the program.Coordinates with program staff to secure the required documentation.Compiles all pertinent information to complete the application and recertification process.Logs in all financial and medical benefit applications.Coordinates with internal stakeholders such as the asset management team, fiscal department, and program staff to research and establish clients’ benefits.Evaluates, assists, and completes enrollment for eligible Medicare programs.Completes applications to become a fiduciary and payee for pensions and Veterans Administration benefits.Alerts case managers and supervisors of eligibility criteria and provides time frames for applications (initial applications).Coordinates Medicaid reimbursement for eligible wardsCompletes, e-files, and monitors legal applications.Coordinates with the County Attorney’s Office Compliance DepartmentWrites RFPs, reviews, and reconciles payments.Develops and maintains monthly reports.Maintains knowledge of all counties, state, and federal assistance program requirements.Stays abreast of changes and additions to benefits and eligibility.Documents contacts and services for clients and maintains files and data for reporting purposes that adhere to fiscal department parameters.Harris County is an Equal Opportunity EmployerIf you need special services or accommodations, please call (713) 274-5445 or emailRequirementsEducation:Bachelor’s Degree in Social or Behavioral Sciences, Public Health, Business or closely related field.Experience:One (1) year full-time paid work experience in Benefit Counseling and/or Benefit Case Management with eligibility determination.Training and experience using a personal computer with a variety of software such as Microsoft Word, Microsoft Excel, Microsoft Outlook, and Case Management Software.Licensure:Reliable transportation with a valid driver’s license (Texas) and auto liability insurance.Knowledge, Skills & Abilities:Follows written and oral instructions.Possesses excellent organizational skills.Must be detailed oriented and self-motivated.Must interact with all levels of staff.Have excellent oral and written communication skills.Problem solve and demonstrate critical thinking skills.Works with limited supervision and independently in a fast-paced environmentMaintains confidentiality.Interacts and maintains professional working relationships with individuals of varying social and cultural backgrounds.Skill in establishing and maintaining effective working relationships.Exercise flexibility, tact, and diplomacyNOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.General InformationPosition Type, and Typical Hours of Work:Full-time | Monday – Friday 8:00 am – 5:00 pmSalary:$45,177.60–$51,916.80 (Annually)Based on 26 Pay PeriodsWork Location:2525 Murworth Dr, Houston, TX 77054, USAEmployment is contingent upon passing a background check and drug screen.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.BENEFITSHarris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County’s behalf as needed.For plan details, visit the Harris County benefits website:01Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor’s Degree
• Master’s Degree or higher
• None of the above

02If you selected a college degree in response to the previous question, which of the following best describes your major?

• Social or Behavioral Sciences
• Public Health
• Business
• Other Related Field
• Unrelated Field
• N/A; No Degree

03Please describe your educational background including level of education completed, area of study and completed major and minor programs.04Which of the following best describes your verifiable full-time paid work experience in Benefit Counseling and/or Benefit Case Management with eligibility determination? (To be considered, qualifying experience must be documented in your application’s employment history)

• Less than one (1) year
• One (1) year but less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

05Please provide details about your verifiable full-time paid work experience in Benefit Counseling and/or Benefit Case Management with eligibility determination. Do not use “Please see Resume” or “See Resume” (To be considered, qualifying experience must be documented in your application’s employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type “None” in the space provided.06Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

07This role requires a Valid Driver’s License (Texas upon hire) Do you have a Valid Driver’s License?

• Yes, I have a Valid Texas Driver’s License
• Yes, I have a Valid Driver’s License but understand I must obtain a Valid Texas Driver’s License prior to start date

Expected salary: $45177.6 – 51916.8 per year

Location: Houston, TX

Job date: Sun, 01 Sep 2024 07:30:27 GMT

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