Job title: Trade Floor Support Team Lead
Company: Michael Page
Job description: A client is looking for a Trade Floor Support Team Lead to provide end-user support in a trading environment, covering desktop, telephony, network, server, electronic trading, and market data technology, while managing support tickets from start to finish. They will lead a team of three to ensure smooth system operations, reduce backlog, share insights with IT Infrastructure leads, and promote continuous improvement and professional development.
- Provide real-time technical support to traders and departments, troubleshooting and resolving issues to minimize trading disruptions, while managing support tickets to closure.
- Lead and mentor the Infrastructure and Application Support team in New York, coordinating with IT teams and external partners for seamless support and integration.
- Monitor system performance, ensure timely updates and patches, and manage system backups and disaster recovery plans.
- Act as the primary point of contact between the trading floor, supporting departments, and IT, escalating issues as necessary.
- Communicate with traders and the business to understand their needs, provide solutions, and prepare reports on system performance and support activities.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Permanent Opportunity with an established financial services firm in NYC|Competitive salary, discretionary bonus and room for growth
- 7+ years of experience providing IT support in a trading floor environment.
- Experience with people management.
- Proficient in trading systems, financial applications, and Microsoft server technologies (e.g., Active Directory, Exchange, SQL).
- Knowledgeable in Microsoft 365/Azure, VMware virtualization, SCCM, Citrix, and data backup technologies, with an understanding of ITIL processes.
The client is an established bank in NYC.A permanent opportunity with an established firm in NYC. Competitive base salary and discretionary bonus as well as room for growth.
Expected salary: $110000 – 180000 per year
Location: New York
Job date: Wed, 13 Nov 2024 05:51:56 GMT
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